At 123PrinterTouch.com, we want our customers to be completely satisfied with their purchase. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are provided.
1. Eligibility for Returns
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Products can be returned within 7 days of delivery if they are:
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Damaged during shipping
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Defective or not functioning as expected
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Incorrect product delivered
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Products must be unused, in original packaging, and with all accessories/manuals included.
2. Non-Returnable Items
The following items are not eligible for return/refund:
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Opened or used ink cartridges, toners, and consumables.
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Products damaged due to misuse, mishandling, or improper installation.
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Services (such as repair, setup, or maintenance packages) once delivered.
3. Refund Process
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Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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In case of COD orders, refunds will be issued via bank transfer or store credit.
4. Replacements & Exchanges
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If the product is defective or damaged, we may offer a replacement or exchange instead of a refund.
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Replacement is subject to stock availability.
5. Order Cancellations
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Orders can be cancelled before shipment for a full refund.
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Once shipped, cancellation requests will be treated as returns (as per Section 1 above).
6. Contact Us
For return or refund requests, please contact our customer support team:
Email: support@123printertouch.com
Phone: [+91-8193916666]
Address: [KRISHNA NAGAR COLONY, 0, 1, KRISHNA NAGAR,
Lucknow, Lucknow, Uttar Pradesh, 226023 ]