At 123PrinterTouch.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
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Refund requests must be made within 7 days of receiving your order.
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To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.
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Proof of purchase (order number, invoice, or receipt) is required.
2. Non-Refundable Items
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Opened cartridges, toners, and consumables.
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Customized or special-order products.
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Items damaged due to misuse, negligence, or improper installation.
3. Refund Process
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Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable, and the customer is responsible for return shipping costs (unless the return is due to our error).
4. Damaged or Defective Products
If you receive a defective or incorrect product, please contact our support team within 48 hours of delivery. We will arrange a replacement or issue a full refund, including shipping costs.
5. Contact Us
For any refund or return-related queries, please reach us at:
📧 support@123PrinterTouch.com
📞 [Your Contact Number]